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Shipping & Service Charges

Standard - US Delivery
We stock many items here and ship these items within one to three business days of receiving your order. Many other items ship within three to five business days. Hard to get items, special orders and custom orders require two to four weeks. If there is an unexpected delay, we will contact you by phone or email.

NOTE: During the holiday season, we are very sensitive to your "gift giving deadline". We watch your orders with great care. If your items will not be available for delivery before Xmas, we will notify you as soon as possible. We can provide a color gift card with a color picture in the event of a delay.

Here is the shipping and handling table we use.

Shipping & Returns
Standard
Expedited - US Delivery
AK, HI and Puerto Rico
Canada
International
Direct Shipped Items
Packaging, Carriers, Insurance, Damages
Returns & Exchanges
Merchandise Total Shipping & Service Charges
Orders up to $29.99 $7.95
$30.00 to $44.99 $8.95
$45.00 to $54.99 $9.95
$55.00 to $64.99 $10.95
$65.00 to $99.99 $12.95
$100.00 to $134.99 $14.95
$135.00 to $174.99 $16.95
$175.00 to $249.99 $20.95
$250.00 to $349.99 $24.95
$350 and over 8%
Oversized and heavy items may be subject to additional shipping and service charges. The surcharge is marked with this icon on the item description page.

Expedited - US Delivery
Some items are available for expedited premium delivery to arrive at US destinations within 1 to 3 business days. Contact our Sales Department to inquire if expedited delivery is available at Contact Form or phone us at 800-227-9196. We will be happy to accommodate your request whenever possible and provide a shipping price and estimated delivery date.

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Alaska, Hawaii and Puerto Rico
Orders destined for Alaska, Hawaii and Puerto Rico ship via Priority Mail. The transit time is typically 3-5 business days. The shipping and handling for these orders is based on weight. The shopping cart will calculate your rate before you complete your transaction. If you want to see your rate, put your items in the shopping cart. However, if you would like personal assistance, we welcome your inquiry via our online Contact Form or phone us at 800-227-9196 or 909-599-6434 (8 a.m. to 5 p.m., M-F, California / PST).

Canada
Orders destined for international destinations ship via Priority Mail International (approximately 1-2 weeks in transit + customs processing) or International Express Mail (approximately 4-6 business days in transit + customs processing). Duties and Taxes: Taxes, duties, customs and brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver.

If you want to see your rate, put your items in the shopping cart. The shopping cart will calculate your rate before you complete your transaction. However, if you would like personal assistance, we welcome your inquiry via our online Contact Form or phone us at 909-599-6434.

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International
Orders destined for international destinations ship via Priority Mail International (approximately 1-2 weeks in transit + customs processing) or International Express Mail (approximately 4-7 business days in transit + customs processing). Duties and Taxes: Taxes, duties, customs and brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver.

If you want to see your rate, put your items in the shopping cart. The shopping cart will calculate your rate before you complete your transaction. However, if you would like personal assistance, we welcome your inquiry via our online Contact Form or phone us at 909-599-6434.

NOTE: We reserve the right to cancel your international order if we are unable to provide safe transport to your country via our standard shipping methods.

Direct Shipped Items
Larger statuary items and oversized or bulky replicas are "Direct Shipped" to you by our manufacturers, so additional time is required. Please allow 3-4 weeks. You will be notified by email of any delay over 30 days.

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Packaging for Our Shipments
We are very careful about how our items are packaged and shipped. The merchandise is either bubblewrapped, secured in a styrafoam injected box or double-boxed for safe transit. After ten years of shipping merchandise around the world, we have learned how to properly wrap, package, cushion, tape, and secure our items. We take every measure to ship our items without breakage in transit!

Insurance & Shipping Carriers
For shipments to the US, we ship our items "insured" via UPS, FedEx, Priority Mail or Trucking Service. For international shipments, we ship via "insured" Priority Mail International or Express International. **We select the most economical method with the best service based on your order.**

Damages to shipment
We insure all of our shipments. If you receive a damaged item, please phone us at 1-800-227-9196 or 909-599-6434 and we will make arrangements with you for the return and replacement of the damaged item. You are required to put the item back into its original packaging (both interior and exterior shipping boxes) in order to process a damage claim. For UPS, Fedex, and USPS shipments, you must retain the damaged item for 10 business days for shipping carrier pickup and inspection. For freight shipments via truck, you must retain the damaged item for 30 business days per freight company requirements.

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