eMuseumStore.com

Thank you for shopping with eMuseumStore.com. We want you to be completely satisfied with your purchase. If any product does not meet your satisfaction, we will accept your return with proof of purchase, and will replace it, refund the purchase price or credit your credit card for (15) days from the date of shipment. Shipping and handling charges are not refundable. Items must be packed well to avoid damage during return shipping. We reserve the right to reject the return of merchandise which is not in salable condition due to use and/or inadequate packing. Exchanges are treated as new orders and new shipping charges do apply.

Other return specifications:

• Holiday Season -- For orders placed during the Holiday Season between November 15 and December 31, we extend our return policy until January 10.
• Special Orders -- Special Orders have item(s) ordered especially for you which do not typically sell or is made for you in a finish you selected. Special Orders are not returnable unless special arrangements are made at the time of sale. Special orders will have a restocking fee of 25%.
• Custom Orders -- Custom Orders have item(s) ordered with special modifications for you such as size, color, finishing, shape, detail or other custom specifications. The item has been custom tailored to your request and as such is not part of our regular product selection. Custom Orders are not returnable.
• Sale Items -- No returns on sale items, exchanges only.
  

Please follow these return instructions:

1. Complete the return / exchange form located on the back of your packing slip included with your order or submit a copy of your order confirmation (given at the time you placed your order on the internet).

2. If you no longer have the packing slip, please include the following information with your return: name, address, telephone number, and return reason code.

Return Reason Code
1 - Damaged in Shipment (keep all packaging & call for claim# at 800-227-9196	4 - Arrived too late	7. Other - Please comment
2 - Defective - Please Comment	5 - Wrong name on packing slip
3 - Wrong item sent	6 - Not as expect - Please comment

3. Indicate if you would prefer an exchange or credit / refund.

4. Return the item(s) in its original box along with the return / exchange form, and send it to the following address either by insured parcel post or by a traceable carrier to:

eMuseumStore.com
Returns Department
573 W. Terrace Dr.
San Dimas, CA 91773 USA

5. Please allow 10 business days to receive and process your return.

If you would like download a return form now, click on the link below:

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